Memberside Builder
Arrange the screens your app opens on, choose what each tab shows, and preview the result before you build. Start here if you are setting an app up for the first time.
Read the documentationSupport
How can we help?
Answers first, then a person. Everything below is written down, and if it does not cover your case a ticket reaches the same people who build the thing.
Start here
Docs and FAQs
Most questions already have a written answer. Start with the FAQs below, or read the documentation for the service you are setting up.
Browse the FAQsPre-sales and billing
Ask us anything
Questions about plans, trials, invoices, or whether Memberside fits the site you have. We answer by email, usually the same working day.
Ask a questionSupport tickets
Problem solved
Something is broken, or the app is not doing what the builder says it should. Tell us what you expected and what happened instead.
Open a ticketGetting started
Documentation, by service
Each of these has a guide covering setup, the settings that matter, and what to check when it does not behave.
Media CDN
Avatars, cover photos and album images served from a global edge network instead of your own host. Covers approving a domain, what counts towards storage, and what happens when you fill it.
Read the documentationReal-time
Chat threads and activity feeds that update without a refresh. Covers connecting a site, what travels over the socket, and what members see when the connection drops.
Read the documentationPush Notifications
Reaching members who have closed the app. Covers device registration, the credentials each store needs, and why a notification that never arrives is usually one of four things.
Read the documentationApp Review
Getting through Apple and Google review. Covers the readiness checks, reviewer notes, screenshots and store listing — and what to do with a rejection when it arrives.
Read the documentationFAQs
The questions we are asked most
Grouped by what they are about. Each answer is a permanent link, so it can be sent to somebody else.
Account FAQ
Signing in, changing the email you sign in with, who else can reach your apps, and what happens to your work if you close the account.
4 questionsLicence FAQ
What a plan covers, how many apps and sites you can run, what happens at the end of a trial, and how renewals and cancellations work.
5 questionsInstallation FAQ
Installing the plugin, connecting a WordPress site, turning on the endpoints Memberside reads, and what to check when a screen comes back empty.
5 questionsStill stuck?
Tell us what you expected, what happened, and the address of the site involved. That is almost always enough to answer on the first reply.