Account FAQ

Sign-in lives at build.memberside.app, not at memberside.app. The two are separate origins and your session belongs to the first one, so a bookmark pointing at the marketing site will always show you the signed-out page.

If the address is right and the password still fails:

• Use Forgot password rather than trying variations. It sends a link that works once and expires.
• If you first signed up with Google or GitHub, you may have no password at all. Use the same button you used originally.
• A brand-new account has to confirm its email address before it can open the builder. Check the inbox you registered with, including its spam folder.

It depends on whether you have confirmed the address on the account yet.

If you have not confirmed it, open Account in the builder and edit the email address there. A fresh confirmation link goes to the new one. This is the way out of a typo at signup, which is exactly why it stays open until you confirm.

Once you have confirmed it, the field is read-only and only we can move it. Open a ticket telling us the new address. We send a confirmation link to the new address and a notice to the old one, so whoever held the old address always finds out an account moved away from it.

That sounds like friction, and it is deliberate: without it, anyone who got hold of a signed-in session on your machine could move your account to an address they control and lock you out of your own apps.

Billing receipts follow the same address. If you need invoices to go somewhere else, say so on a ticket and we will set a separate billing contact.

Not yet. An account is one person today, and everything under it — apps, connected sites, builds — belongs to that login.

If a team needs to share access, the workable arrangement for now is a single account with the credentials held in a password manager. Per-person access with separate logins and roles is planned, and a ticket asking for it is a useful vote.

Close it yourself from Account → Delete account: type DELETE in capitals and enter your password. Nothing happens for 48 hours. We email you straight away with a one-click Keep my account link, and a banner with the same button sits on every page in the builder until then. Your account works normally throughout.

Apps you have already published to the App Store or Google Play keep running. They are your listings, signed with your own credentials, and nothing we do removes them.

What stops is the builder: the configuration, the build history and any connected sites are deleted, so a published app can no longer be rebuilt or changed. Export anything you want to keep first, and download any build artefacts you still need — they stop being downloadable with the account.

Cancel your plan before you delete, if you have one. Deleting cancels a paid subscription at that moment rather than at the end of the period you have paid for, and the remainder is not refunded.

We keep payment records, because tax law requires it. They stay attached to an account row that no longer carries your name or address and that nobody can sign in to. Your address also stays on our do-not-email list, so nothing reaches you afterwards.

Closing an account does not touch your WordPress site. The plugin can be deactivated whenever you like, and your members, profiles and media stay exactly where they are. One thing is yours to finish: the application password our plugin created in your WordPress profile is on your server, not ours, so revoke it under Users → Profile → Application Passwords.